Last updated: May 9, 2026
Please read these Terms and Conditions carefully before using the BraidsOS platform. By accessing or using our services, you agree to be bound by these terms.
BraidsOS Messaging Program — operated by BraidsOS on behalf of participating salons.
BraidsOS provides salon booking and management services that connect customers with hair braiding salons and stylists. Our platform enables online appointment booking, scheduling management, customer communications, and related features for salon businesses.
By using our platform — whether as a customer booking an appointment, a salon owner managing your business, or a braider managing your schedule — you agree to these Terms and Conditions.
By providing your phone number during the booking process, you expressly consent to receive SMS text messages from BraidsOS on behalf of the salon you are booking with. These messages may include:
Message frequency varies based on your booking activity and the communication preferences set by the salon.
Message and data rates may apply. You are responsible for any charges your mobile carrier may apply for receiving SMS messages. BraidsOS is not responsible for any such charges.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message sent by BraidsOS.
Upon receiving your opt-out request, we will send a final confirmation message confirming that you have been unsubscribed. No further SMS messages will be sent to your number after that confirmation, unless you re-subscribe.
Note: Opting out of SMS does not cancel your booked appointments. Please contact the salon directly for any appointment changes or cancellations.
For support related to SMS messages, reply HELP to any message you receive from us, or contact us directly:
Email: support@braidsos.com
Our support team will respond within 1–2 business days.
Email: support@braidsos.com
BraidsOS is not responsible for any charges from your mobile carrier related to SMS messages received through our platform. Your carrier's standard message and data rates may apply.
To the maximum extent permitted by applicable law, BraidsOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.
We may update these Terms and Conditions from time to time. When we make material changes, we will notify users by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification via email or SMS.
Your continued use of the BraidsOS platform after any changes constitutes your acceptance of the updated terms.
These Terms and Conditions are governed by and construed in accordance with applicable laws. Any disputes arising under these terms shall be resolved in accordance with those laws.