BraidsOS Privacy Policy

We collect the following types of personal information when you use our platform:

• Name — your full name as provided during the booking process.
• Email Address — used to send booking confirmations, reminders, and communications.
• Phone Number — used to send SMS confirmations, appointment reminders, and promotional messages (with your consent).
• Booking Preferences — service selections, hair length preferences, special requests, and appointment history.
• Payment Information — deposit and payment details collected during the booking process. We use industry-standard payment processors and do not store full card numbers on our servers.

We use the information we collect for the following purposes:

• To process and confirm your salon bookings.
• To send appointment confirmations and reminders via SMS and email.
• To send promotional offers and rebooking reminders from the salon you have booked with.
• To facilitate communication between salon owners and braiders regarding your appointment.
• To improve our platform and customer experience.
• To comply with legal obligations.

By providing your phone number during the booking process, you consent to receive SMS text messages from BraidsOS on behalf of the salon you have booked with. These messages may include:

• Booking confirmations
• Appointment reminders
• Promotional offers and rebooking reminders

Message frequency varies based on your booking activity and the salon's communication settings.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a confirmation and no further SMS messages will be sent.

For help: Reply HELP to any SMS message or contact us at support@braidsos.com.

We do not sell or share your personal information with third parties for their own marketing purposes.

Your information is shared only with the salon you have booked with in order to fulfill your appointment. We may also share data with trusted service providers (such as payment processors and SMS delivery providers) who assist us in operating the platform, subject to confidentiality agreements.

We use industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us at the address below.

If you have any questions about this Privacy Policy, please contact us:

Email: support@braidsos.com